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I have very specific needs. Do you offer custom plans?
Posted byScotton02 10 2012. Comments Off on I have very specific needs. Do you offer custom plans?
We most certainly do! Please contact our Sales Department and we will work something out.…
READ MOREWhat forms of payment do you accept?
Posted byScotton02 10 2012. Comments Off on What forms of payment do you accept?
hostingDifferent accepts Visa, Mastercard, American Express, Discover, and PayPal. We use PayPal to process all of our payments, but you don’t have to have a PayPal account to use it. For your safety and security, hostingDifferent does not record or store your credit card information at all.…
READ MOREMy order was detected as fraud. What do I do?
Posted byScotton02 10 2012. Comments Off on My order was detected as fraud. What do I do?
All is not lost. We use a fraud-screening service called Maxmind. Although it’s pretty good, it’s not perfect. Many things can trigger a false-fraud response including ordering through a proxy, your internet connection is too far from your billing address, among other things. If you still want to continue with…
READ MOREDoes hostingDifferent allow adult content?
Posted byScotton01 10 2012. Comments Off on Does hostingDifferent allow adult content?
No. Unfortunately, adult content is one of the few things that we don’t allow on our servers. Please read our Acceptable Use Policy and Terms of Service for more details on what’s allowed and not allowed on our servers.…
READ MOREWhat types of support do you offer?
Posted byScotton01 10 2012. Comments Off on What types of support do you offer?
hostingDifferent offers two levels of technical support: Standard and Critical. Critical Support is available 24/7. Critical support is reserved for those true emergencies for example, the server is down, your control panel is inaccessible, or you have been blocked from the server. We answer critical issues within 30 minutes, but often…
READ MOREDo you offer a service uptime guarantee?
Posted byScotton01 10 2012. Comments Off on Do you offer a service uptime guarantee?
Of course we do! hostingDifferent guarantees that your site will be up and running 100% of the time.* If not, for every hour of downtime, we will credit your account as follows: WP Intro Accounts: 5% of your monthly fee WP Plus Accounts: 10% of your monthly fee WP Premium Accounts: 15% of your monthly…
READ MOREDo you offer a money-back guarantee?
Posted byScotton01 10 2012. Comments Off on Do you offer a money-back guarantee?
Not only do we offer a money-back guarantee, we’ll also pay your first month’s hosting fee’s at your new host!* How’s that for a money-back guarantee? WP Intro Accounts have a 30-day money-back guarantee. WP Plus Accounts have a 60-day money-back guarantee. WP Premium Accounts have a 90-day money-back guarantee. ALL DIY Accounts have a…
READ MOREDo you offer email services?
Posted byScotton01 10 2012. Comments Off on Do you offer email services?
At hostingDifferent, we believe that hosting and email are two separate entities and should be handled as such. With ever increasing spam and spammers, monitoring, administering, and maintaining an email system is a full-time job in itself and we believe that our resources are better spent supporting you, our clients. We…
READ MORECan you register/transfer a domain?
Posted byScotton01 10 2012. Comments Off on Can you register/transfer a domain?
Yes, with our partner NetEarthOne, hostingDifferent can register and/or transfer .com, .net, and .org domains. There is a $14.95 per year fee for new registrations and transfers. By default, when you register a domain, your contact information is made public on the internet. If you’d like us to privatize this for you,…
READ MORECan you move my site from my previous host?
Posted byScotton01 10 2012. Comments Off on Can you move my site from my previous host?
Yes, we can! We will happily migrate the number of sites allowed on your plan for free. Migrations can be a tricky thing and we can only guarantee that files and databases are migrated. Any ftp/email/email accounts/email forwarders/etc may not (read: most likely will not) be transferred. Once you’ve received your account information,…
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