hostingDifferent offers two levels of technical support: Standard and Critical.
Critical Support is available 24/7. Critical support is reserved for those true emergencies for example, the server is down, your control panel is inaccessible, or you have been blocked from the server. We answer critical issues within 30 minutes, but often answer much, much quicker!
Standard Support is 24/7 for Premium, Pro, DIY Project, and DIY Pro Accounts and from 5a-9p Pacific Time daily for Personal and DIY Starter Accounts. Standard Support is for most all other technical support. We answer standard issues within 2 hours, but our average ticket response is less than 30 minutes!
Sales and Billing Support is offered 9a-5p Pacific Time, except major US holidays. During business hours, we generally answer sales and billing issues within 2 hours. Outside of billing hours or on weekends, it can take up to 24 hours.
You can access support either through email or our Help Desk. Pro Accounts also have access to a private phone hotline.
Posted in: Commonly Asked Questions