Commonly Asked Questions

How long have you been in business?

hostingDifferent has been open to the public since October 2012.

Prior to that, we’ve been hosting friends and family since 2001 and opened up another successful hosting company,, in February of 2008.

In August of 2010, was sold so that we could focus on other endeavors, though we kept hosting friends and family privately under the hostingDifferent name.

Our team members bring a wealth of knowledge and experience to the table. All of us have been active in one way or another with web-hosting, programming, or design since 1998.

Don’t let our newness fool you. We are committed to serving our customers and bring tons of experience and expertise to make hostingDifferent the best hosting experience possible.

How long will it take to process my order?

All new orders are processed manually.

Once the order has been screened, we then begin installing WordPress and hostingDifferent’s pre-selected plugins and then configure your site for optimum performance.

Once that has been completed, we will send you a Welcome Email with all of the pertinent hostingDifferent account information. This email is very important, so please save it in a safe place!

This whole process usually takes less than an hour, but may take longer if an order is placed in the middle of the night.

Can you move my site from my previous host?

Yes, we can!

We will happily migrate the number of sites allowed on your plan for free.

Migrations can be a tricky thing and we can only guarantee that files and databases are migrated. Any ftp/email/email accounts/email forwarders/etc may not (read: most likely will not) be transferred.

Once you’ve received your account information, please go to our Help Desk and submit Support Ticket and we’ll get started on it right away!



Can you register/transfer a domain?

Yes, with our partner NetEarthOne, hostingDifferent can register and/or transfer .com, .net, and .org domains.

There is a $14.95 per year fee for new registrations and transfers.

By default, when you register a domain, your contact information is made public on the internet. If you’d like us to privatize this for you, there is an additional $10 per year fee.

When you register or transfer a domain to hostingDifferent/NetEarthOne, you are the sole owner of that domain and have complete control over it. hostingDifferent will never hold your domain hostage or prevent your having control over your domain.

Do you offer email services?

At hostingDifferent, we believe that hosting and email are two separate entities and should be handled as such.

With ever increasing spam and spammers, monitoring, administering, and maintaining an email system is a full-time job in itself and we believe that our resources are better spent supporting you, our clients. We leave the email to those who are true experts in the field.

We highly recommend Google Apps for Business or for all of your email needs. We will happily set up one of these accounts or any third-party email service for you. Just submit a ticket at our Help Desk.

Do you offer a money-back guarantee?

Not only do we offer a money-back guarantee, we’ll also pay your first month’s hosting fee’s at your new host!*

How’s that for a money-back guarantee?

WP Intro Accounts have a 30-day money-back guarantee.
WP Plus Accounts have a 60-day money-back guarantee.
WP Premium Accounts have a 90-day money-back guarantee.

ALL DIY Accounts have a 30-day money-back guarantee.


*Please read our Terms of Service for all the details.

Do you offer a service uptime guarantee?

Of course we do!

hostingDifferent guarantees that your site will be up and running 100% of the time.*

If not, for every hour of downtime, we will credit your account as follows:

WP Intro Accounts: 5% of your monthly fee
WP Plus Accounts: 10% of your monthly fee
WP Premium Accounts: 15% of your monthly fee

All DIY Accounts: 5% of your monthly fee


*Please see our Terms of Service for all of the details.

What types of support do you offer?

hostingDifferent offers two levels of technical support: Standard and Critical.

Critical Support is available 24/7. Critical support is reserved for those true emergencies for example, the server is down, your control panel is inaccessible, or you have been blocked from the server. We answer critical issues within 30 minutes, but often answer much, much quicker!

Standard Support is 24/7 for Premium, Pro, DIY Project, and DIY Pro Accounts and from 5a-9p Pacific Time daily for Personal and DIY Starter Accounts. Standard Support is for most all other technical support. We answer standard issues within 2 hours, but our average ticket response is less than 30 minutes!

Sales and Billing Support is offered 9a-5p Pacific Time, except major US holidays. During business hours, we generally answer sales and billing issues within 2 hours. Outside of billing hours or on weekends, it can take up to 24 hours.

You can access support either through email or our Help Desk. Pro Accounts also have access to a private phone hotline.

Does hostingDifferent allow adult content?

No. Unfortunately, adult content is one of the few things that we don’t allow on our servers.

Please read our Acceptable Use Policy and Terms of Service for more details on what’s allowed and not allowed on our servers.

My order was detected as fraud. What do I do?

All is not lost. We use a fraud-screening service called Maxmind. Although it’s pretty good, it’s not perfect. Many things can trigger a false-fraud response including ordering through a proxy, your internet connection is too far from your billing address, among other things. If you still want to continue with your order, please submit a sales ticket. We may ask you to scan and submit some supporting documents including a valid, government-issued ID that includes your address. Once we receive this information, we will gladly manually process your order.

What forms of payment do you accept?

hostingDifferent accepts Visa, Mastercard, American Express, Discover, and PayPal. We use PayPal to process all of our payments, but you don’t have to have a PayPal account to use it.  For your safety and security, hostingDifferent does not record or store your credit card information at all.

I have very specific needs. Do you offer custom plans?

We most certainly do! Please contact our Sales Department and we will work something out.